A pool liner could be leaking for several different reasons. Let us run through the troubleshooting steps to resolve this for you as soon as possible.

The first thing to check if you suspect the liner is losing water is to monitor the water level by filling it to the maximum line and gauging how quickly it drops. 

Step 1: Check if pool is placed on uneven ground

Make sure the pool is setup on level ground surface so the pressure from the water is equal throughout the pool liner. Also, check for any debris or sharp objects which could cause harm.

Step 2: Check drainage plug or filter pump connection:

There could be an issue with the drainage plug causing the leak. If this is the case we recommend contacting the Customer Care team below.

If the pool has a filter pump we suggest checking the hose connections to make sure they are sealed correctly.

Step 3: Check for a split seam:

If the seam has come part, this can be difficult to fix with repair patches. If you are still within the warranty period, please contact the Customer Care team below to process a warranty claim.