We recommend completing the following steps to diagnose and resolve the issue causing sand to appear in your pool.

Step 1 – Is the sand being used too small?

The recommended is 0.45mm to 0.85mm #20 Silica Sand.

Step 2 – Move the control valve and perform the back flush to the filter function without stopping the sand filter

Turn off power to the Sand Filter (on/off switch on the pump) as changing the setting whilst running can cause damage to the pump; each setting will control the water flow differently.

Step 3 – Is the skimmer broken?

If this is the case we recommend replacing the skimmer.

Step 4 – Check if the level of the sand is too high

Check the level of the sand is between min and max lines

Step 5 – Has a back flush and rising been performed?

If not, perform the back flush and rinsing procedure. This is especially important to do when the sand is new.

How to back flush:

• Turn power off (important, should not run the pump dry, will cause damage to pump)
• Close Port A using cap (switch from Port D to Port A basically)
• Attach hose to Port D
• Put the control valve to backwash position (<< symbol)
• Turn pump on until water turns clear (or around 3-5 mins)
• Turn pump off once water turns clear
• Remove old sand and refill, or rinse existing sand (water droplet symbol – rinse for 1 min)
• Once complete, remove cap from Port A and apply to Port D